What are the transport costs?

Transport costs are €9.90 for orders of less than €100. For orders above that, they are free of charge.

How long does shipping take?

Deliveries are made within 12 working days (excluding Saturdays) after collection, to most locations.

How does delivery take place and what happens if nobody is at home?

Delivery is by SDA courier. If the customer is not at home, he will be contacted by e-mail and will have to choose whether to collect the parcel from the nearest post office or SDA office.

What payment methods are accepted?

You can pay by PayPal, credit card, bank transfer, cash on delivery and cash on delivery.

Do the prices on the website include VAT?

Yes, prices include VAT.

Can an order be cancelled?

Yes, only if the goods have not yet been handed over to the carrier.

Where do you ship?

We ship in Italy an in some european countries.

Who can I contact if I have problems with my purchase and/or technical issues?

You can contact info@ilvinovero.it oe call +39 339 71 52 032.

What to do if the parcel is not in good condition?

If the package is tampered with, wet or damaged please collect it with reservation, photograph it and contact us at info@ilvinovero.it or +39 339 71 52 032.

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