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Terms and conditions

Pursuant to and for the purposes of articles 7 and 12 of the Legislative Decree no. 70 of 9.4.2003, the following information is communicated to users: the provider of the Services object of the General Conditions is Il Vino Vero sole proprietorship, with registered office in Via Piave 31, 25035, Ospitaletto (BS), C.F. holder GRRMHL85C11B157D, VAT no. 03640580985; registered with the Revenue Agency and transmitted to the Companies’ Register of Brescia.

Any request for information can be forwarded to our customer service at the above address or at the e-mail address

2. Registration

2.1 Registration on is free of charge. To register, you must complete the registration form available at and provide at least your e-mail address and a personal password.

2.2 Registration is only available to consumers, i.e. natural persons of legal age or older, who access the service for purposes that are outside their trade, business or profession.

2.3 Each user can make a single registration. Any multiple registrations may be deleted.

2.4 The user guarantees that the information provided during the registration procedure is complete, correct and true. The user agrees to hold Il Vino Vero harmless from any obligation to pay compensation, penalties arising from or in any way related to the violation of the rules of registration by the user. The user is exclusively responsible for the access to the site by means of his registration credentials and is directly responsible for any damage or prejudice caused to Il Vino Vero or to third parties by improper use, loss, undue appropriation by others or by the lack of protection of adequate privacy of his registration credentials.
All transactions carried out using the Registration Credentials are deemed to have been carried out by the Customer to whom the Registration Credentials relate.

2.5 By registering on the Website you agree to receive communications from (including but not limited to emails announcing the start of a new sale). You may request at any time not to receive further communications from us by email but you may still access and use the Website.

2.6 Il Vino Vero reserves the right to refuse, at its sole discretion, the registration of a User to the Site. Vino Vero also reserves the right not to accept orders, from whoever they come from, that are abnormal in relation to the quantity of products purchased or the frequency of purchases made on the Site, as well as in relation to the improper or suspicious use of gift vouchers.

2.7 Users may cancel their registration at any time by sending an email to

3. Terms and Conditions of Purchase

3.1 The offers published on are available for a limited time and with a limited number of products. The validity date of the offers is indicated on the Website.

3.2 All prices shown on are in Euros (€) and include VAT. Shipping costs are explicitly indicated and are also inclusive of VAT.

3.3 Vino Vero reserves the right to refuse orders from users who do not provide sufficient guarantees of solvency or with whom disputes are pending.

3.4 The prices of products may be subject to updating. The user is required to ascertain the final sale price before completing the purchase through the relevant order form.

4. Right of Withdrawal

4.1 The buyer has the right to withdraw from the contract stipulated in accordance with the terms of these general conditions, without any penalty and without specifying the reason, within ten (10) working days from the day of receipt of the goods by the buyer, pursuant to Articles 64 and following of the Consumer Code (Legislative Decree 22.07.2005 no. 206). The right of withdrawal is exercised by sending, within the deadline, a communication which must contain the name of the applicant, code and description of the article, details for making the refund and which must be sent by registered letter with acknowledgment of receipt to this address: Via Piave 31, 25035 Ospitaletto.
The communication can also be sent, within the same term, by telegram or e-mail to
The address to which the returned product is to be sent may differ depending on the product and will be communicated to the user once the aforementioned communication has been received.

4.2. Buyers wishing to take advantage of the right of withdrawal must return the goods by sending them back within a period not exceeding ten (10) days from the date of receipt. The costs and risks associated with the return of the products shall be borne by the buyer, who shall send them in a secure form with the necessary guarantees to ensure that the products arrive in perfect condition. The only costs payable by the buyer for exercising the right of withdrawal under this article are the costs of sending the goods to the seller.

4.3. The return cannot take place under any circumstances if the products supplied have clearly been used. The products must be returned with the appropriate protection, in their original packaging, in perfect condition (neither damaged nor soiled), with all accessories, instructions and any documentation.

5. Refunds

5.1 The refund, following the exercise of the right of withdrawal, will be activated by the Seller in the shortest time possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of withdrawal, after checking that it has been properly executed and the returned products have been accepted.

6. Guarantee of conformity of the products

6.1 The descriptions of the products offered by Il Vino Vero are based on the information provided by the suppliers. However, the information provided on each product, as well as its photographs and films, are published for guidance only, as are all trade names, trademarks or distinctive symbols of any kind contained in the pages of the site.

6.2 Pursuant to articles 128 – 135 of the Consumer Code, any product with manufacturing defects enjoys the same conditions as those provided for by the regulations on the right of withdrawal.

7. Payments

7.1 The balance of purchases is made by one of the methods indicated in the order form.

7.2 For greater security only the payment service provider used by has access to the card details used for payment and has no access to or storage of such data.

7.3 If the payment is refused, the order will be automatically cancelled.

8. Shipping

8.1 The products for which the order has been accepted by the seller will be delivered to the address indicated by the buyer in the purchase order, by courier.

8.2 The cost of shipping is borne by the buyer, according to the rates and costs indicated at the time of purchase.

9. Liability

9.1 Il Vino Vero is not responsible for damages, of any nature whatsoever, deriving from the installation and/or use of the product in an improper manner and/or not in conformity with the instructions provided by the manufacturer as well as in case of damages deriving from fortuitous events or force majeure.

9.2 Il Vino Vero will not be liable in case of loss of revenue, profit, data or for any other indirect damage of any nature arising from or in any way connected to the contracts subject to the General Conditions.

9.3 The liability of Il Vino Vero, in any case, shall not exceed the total value of the purchase order.

10 Suspension of Service

10.1 Il Vino Vero reserves the right to temporarily suspend, without prior notice, the provision of the Services for the time strictly necessary for the technical interventions necessary and/or appropriate to improve the quality of the Services.

10.2 Vino Vero may, at any time, interrupt the provision of the Service if there are justified security reasons or breaches of confidentiality, in which case it will inform the User.

11 Applicable Laws

The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, on the Consumer Code, with specific reference to the regulations on distance contracts and by Legislative Decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

12 Updates

These General Terms and Conditions of Sale may be amended from time to time, also in consideration of any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on the website.



Il Vino Vero di Guerrini Michele, Ditta Individuale, Via Piave 31, 25035 Ospitaletto (BS), Tel: +39 339 7152032, –